Last updated: 13 September 2026
You add money to your Yawr wallet by purchasing a top-up plan at the price shown at checkout; plans may carry promotional offers (a discounted price or bonus credits). The credit is usable only to pay for calls on the platform. Wallet credit is non-refundable once added — we do not issue cash refunds, UPI reversals, or bank transfers for unused balance, except where required by law or in the specific cases below. Where we do reverse a payment, the reversal applies to the amount you actually paid for that top-up. Promotional bonus credits are granted free of charge, hold no cash value, and are forfeited when the related payment is reversed.
If a payment is deducted from your bank/UPI account but your Yawr wallet is not credited (a failed or stuck transaction), or if you are charged twice for a single top-up due to a technical error, contact support with your payment reference. We will verify the transaction with Razorpay and either credit your wallet or reverse the duplicate charge, typically within 5–7 business days of confirmation.
Calls are billed per minute while active. Once a minute of a call has been billed, that charge is final — we do not refund for calls you chose to end, for a conversation that didn't go how you hoped, or for the other party's behavior (which should instead be reported via the in-app report feature; see our Terms).
If a call fails to connect due to a verified technical fault on our end (e.g. a media-server error) before any conversation took place, any amount billed for that attempt will be reversed to your wallet automatically or on request to support.
Earnings requested for withdrawal are reviewed and paid out manually via UPI, typically within 24 hours. A withdrawal request may be rejected (e.g. invalid UPI ID) — in that case the requested amount remains in your wallet balance and is not lost; you'll see the reason and can submit a corrected request.
If your account is suspended or terminated for violating our Terms, any remaining wallet balance is not refunded, except at our discretion or where required by law.
Use the in-app "Contact support" option, or see our Contact Us page. Include your registered phone number and, for payment issues, the transaction date/amount.